All products come with a FREE replacement warranty for 10 days from purchase. IF your purchase does not match the description or is the item is defective, please contact us within 48 hours of receiving your order - we will make sure that all of your issues are resolved.
If you received the wrong item, please contact us within 48 hours of delivery. We will arrange to deliver the correct items or return all your payment.
For defective or faulty products, please take photos or videos and email us at email@example.com - we will replace or refund your purchase after confirmation.
PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.
RETURNS & EXCHANGE
Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a exchange.
In order to receive your exchange please follow the steps below:
Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for exchange.
Request your Return Authorization Number and by emailing firstname.lastname@example.org with detailed reason for return and pictures or a video of the product that supports your reason. Upon approval you will receive the RA# and the address of the warehouse where you can mail the product you would like to return.
To assure your exchange please use a trackable mail service, we will not be responsible for lost or missing packages. (You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive an exchange, the cost of return shipping will be deducted from your exchange. Please make sure you send the item back as a gift as we don't cover custom fees for returns)
Upon the receipt of your package your products will be examined and an exchange will be issued to your original method of payment. An exchange receipt will be emailed to the email address you used when making your original purchase.
Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?
Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. You can cancel your order BEFORE it has been processed/shipped.
Buyer no longer wants the items - this is the most common example which we cannot honor if we want to continue offering great value at Cursense. The buyer should make sure he or she wants to buy the items before submitting an order, not after.
The Size is not as expected - We have already mentioned the size chart with every product. Customer should check their size accurately as we at Cursense provide the most accurate size.
After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
Buyer found items cheaper somewhere else - Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.