Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at firstname.lastname@example.org
Q. Do you take bulk orders/customized products?
A. Yes, we absolutely do. You can email us with your order and design details at email@example.com. We’ll also try and work out a discount for you, depending on the quantity of your order.
Shipping & Tracking
Q. How Long will it take for my order to be delivered?
A. Orders in India, once shipped, are typically delivered in 3-5 business days. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).
Q. Are there additional shipping charges?
A. We provide FREE shipping for all orders except COD in India. A shipping charge of Rs. 50 is payable only on COD orders. For International orders, Shipping rates are calculated at the time of checkout.
Q. How do I track my order?
A. You can track your order once it has been dispatched from our warehouse. An email and SMS will be sent with a link.
Q. What if my order is undelivered?
A. For prepaid orders, if our courier partners are unable to deliver the product and they send it back to us, we will initiate a refund within 72 working hours.
Q. What Payment Methods are available?
A. We accept all Debit/Credit Cards, Net Banking, Paytm and COD.
Q. Is it safe to shop online using my debit card/credit card or net Banking?
A. All Credit Card, Debit Card, and Net Banking transactions are processed over a secure encrypted connection. Rest assured, your money is safe.
Q. Are there any hidden charges?
A. There are absolutely NO hidden charges for any of our products- what you see is what you pay.
Q. What should i do if my payment fails?
A. In case there is a failure in payment, please retry and keep the following things in mind:
- Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.
- If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at firstname.lastname@example.org